Meet the Team

Michael Rossi

Leader Basement Systems

Title: Production Manager

Hometown: Barre, MA

Michael Rossi from Leader Basement Systems

As the Production Manager with extensive experience running his own business, Michael brings a high level of professionalism, integrity and knowledge to our front line. 

Experience

He was the GM for 30 years of his family business where he led nearly 20 people as well as the day-to-day workings of employee relations, budget, building and machine repair, as well as paperwork. He has been thoroughly trained in plumbing, welding, hazmat, and drafting contributing insurmountably to our team! 

Day-to-day

Each day Micahel oversees our crews ensuring the teams arrive on time to their jobs properly equipped with what they need to do the best work possible. He also manages our product inventory and assists with troubleshooting our customer’s questions and concerns. 

Why Leader Basement Systems?

The team here at Leader Basement Systems operates like it were a family and ensures that every family represented is put first. Michael too values family and knows the importance it plays in a successful career-- so transitioning here was no problem! He loves the problem solving aspect and the diversity in tasks and experiences each day offers. 

Hobbies

When the work is complete, Michael enjoys spending time with his family, watching/playing sports and going to the gym. 

Customer Reviews
About Me
  • By Nancy T.
    Lenox, MA. 01240, MA

    Customer Review

    By Nancy T.
    Lenox, MA. 01240, MA

  • By Duane G.
    Hampden, MA

    Customer Review

    By Duane G.
    Hampden, MA

  • By BettyLou G.
    Conway, MA

    Customer Review

    By BettyLou G.
    Conway, MA

  • By Tom M.
    Shelburne Falls, MA

    Customer Review

    By Tom M.
    Shelburne Falls, MA

  • By Jane J.
    Colrain, MA

    Customer Review

    By Jane J.
    Colrain, MA

  • By Virginia C.
    Dudley, MA

    Customer Review

    By Virginia C.
    Dudley, MA

  • By Derek G.
    Charlton, MA

    Customer Review

    By Derek G.
    Charlton, MA

  • By Brian A.
    Charlton, MA

    Customer Review

    By Brian A.
    Charlton, MA

  • By Michael B.
    Gill, MA

    Customer Review

    By Michael B.
    Gill, MA

  • By Megan T.
    Gill, MA

    Customer Review

    By Megan T.
    Gill, MA

Testimonials
from customers I've helped!
  • "The service technician was so helpful and patient, very informative and did not try to oversell." Read Full Testimonial

    Marya M. of Ashby, MA

    Customer Testimonial

              My experience with the call representative was a 5 star! Everything she told me was true- service rep called and told me when he'd arrive. She was helpful when I called to pay too. Then, the service person was very knowledgeable, patient, very helpful in guiding me through what was going on with the dehumidifier and other issues we have. He told me to use the dehumidifier to best get results, was realistic in its functionality, did what was needed, and told me what would be needed in the future. He was thoughtful in how he came in and out of the house. He was friendly with me, patient in using the phone and explaining to my husband what was going on and necessary. After this experience I would definitely recommend Leader Basement Systems to my friends and family. I am also interested in one of their sump pumps!
    Marya M.
    Ashby, MA
Before and after photos from jobs I've worked on:
  • Dehumidifier Repair in Rutland, MA
    Before
    Dehumidifier Repair in Rutland, MA
    After

    Dehumidifier Repair in Rutland, MA

    Our Service Specialist went to this customer's home for an annual maintenance visit where he found that the SaniDry XP was frozen! Apparently this happened a couple of times before, and this time our Service Specialist used his heat gun to defrost the unit and he found that the cold coil sensor was not on correctly. He installed a new sensor and now it is working great! 

  • Sump Pump Cleaning in Shrewsbury, MA
    Before
    Sump Pump Cleaning in Shrewsbury, MA
    After

    Sump Pump Cleaning in Shrewsbury, MA

    We were on our annual service checkup for this customer in Shrewsbury, MA when our Service Specialist Mike found a large amount of Iron Ochre in sump pump basin. This is a bacteria in the water that will grow on the pump, in the discharge line, in the WaterGuard and all that can be done is a hot water flushing and cleaning. 

  • Basement Leak Repair in Lancaster, MA
    Before
    Basement Leak Repair in Lancaster, MA
    After

    Basement Leak Repair in Lancaster, MA

    We used our three-part system we call FlexiSpan to repair this wall crack in a Lancaster, MA basement. The crack was leaking and now we have permanently sealed it- our system will not fail due to hydrostatic pressure or other movement in the foundation or shifting in the crack itself. This three part system completely seals the crack for a permanent solution. 

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our service area

Proudly serving Massachusetts - including Worcester, Springfield & Amherst for over 12 years.

We serve the following areas

Our Locations:

Leader Basement Systems
143 Greenland Road
Suite 3
Sterling, MA 01564
1-978-248-0137
Service Area
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