Meet the Team
Customer Reviews
About Me
  • By Gordon B.
    Pittsfield, MA

    "Nice installation. To return in the "spring" to bury the drain pipe."

    Customer Review

    By Gordon B.
    Pittsfield, MA

    Nice installation. To return in the "spring" to bury the drain pipe.

  • By John K.
    Westffieldd, MA

    "Excellent response to questions after work completed"

    Customer Review

    By John K.
    Westffieldd, MA

    Excellent response to questions after work completed

  • By Debbie D.
    Feeding Hills, MA

    Customer Review

    By Debbie D.
    Feeding Hills, MA

  • By Dwight S.
    Longmeadow, MA

    "First, your newspaper ad, then the promotional materials you sent, and finally the good work of your sales representative."

    Customer Review

    By Dwight S.
    Longmeadow, MA

    First, your newspaper ad, then the promotional materials you sent, and finally the good work of your sales representative.

  • By Marie C.
    Holyoke, MA

    "What a wonderful company to work with. Thank you for everything!"

    Customer Review

    By Marie C.
    Holyoke, MA

    What a wonderful company to work with. Thank you for everything!

  • By Geoffrey S.
    Northampton, MA

    "The guy who came out was really great: totally knowledgeable and helpful."

    Customer Review

    By Geoffrey S.
    Northampton, MA

    The guy who came out was really great: totally knowledgeable and helpful.

  • By Andrea F.
    Northampton, MA

    "He was very friendly, efficient and kind."

    Customer Review

    By Andrea F.
    Northampton, MA

    He was very friendly, efficient and kind.

  • By James S.
    Belchertown, MA

    "We haven't had a drop of water on the floor since the system went in. I've checked the sump pit and it looks like we haven't had..."

    Customer Review

    By James S.
    Belchertown, MA

    We haven't had a drop of water on the floor since the system went in. I've checked the sump pit and it looks like we haven't had any water at all though so I'll be waiting with my fingers crossed when the spring time comes.

  • By Paul E.
    Amherst, MA

    "It was, and still is, my pleasure dealing with people who value honesty, professionalism, and skill. That fully explains why I..."

    Customer Review

    By Paul E.
    Amherst, MA

    It was, and still is, my pleasure dealing with people who value honesty, professionalism, and skill. That fully explains why I value every contact with Leader. It has been my pleasure to have found a company that values their customers to such an extent.

  • By Peter C.
    Amherst, MA

    Customer Review

    By Peter C.
    Amherst, MA

Craig Leader from Leader Basement Systems

Title: Owner

Hometown: Princeton, MA

Craig Leader from Leader Basement Systems

Craig Leader has owned and operated Leader Basement Systems for eight years, and has extensive experience with Basement Systems for more than eleven years. Craig's business has grown and prospered very much over the past eight years. He has a valuable philosophy on his business, and he is a strong believer in honesty, integrity, and customer service. Those three qualities are what he bases his business practices on, and our customers love working with Craig because if he says something will be happening, it always happens. He is an outstanding person, and his simple ideas surrounding life and how to run his business have kept the referrals coming in and kept our customers very happy.

 Craig is a devoted father to his daughter, Marilyn, and his son Joe. During his spare time he enjoys spending time with his son, Joe, Four wheeling; He loves taking his bicycle out on the riding trails throughout his town. Craig is also an avid guitar player, and has been playing for more than twenty years. Craig finds playing the guitar an excellent way to unwind at the end of the day.

Craig loves to say he has found his "dream job", and enjoys every single day at work!

Testimonials
from customers I've helped!
  • "The installation crew was very nice and helpful, the office staff was wonderful, and the salesman was very..." Read Full Testimonial

    Deborah K. of Great Barrington, MA

    Customer Testimonial

              The installation crew was very nice and helpful, the office staff was wonderful, and the salesman was very thorough.
    Deborah K.
    Great Barrington, MA
  • "Wonderful! Very responsive!" Read Full Testimonial

    Melissa C. of Granville, MA

    Customer Testimonial

              The installation crew was professional, timely, and fast. The office staff were wonderful! Very responsive! This has been a tremendously positive experience in terms of expertise and customer service. Excellent in every aspect!
    Melissa C.
    Granville, MA
  • "The salesman was easy to understand and knew his stuff." Read Full Testimonial

    Stan P. of Lenox, MA

    Customer Testimonial

              The salesman was easy to understand and knew his stuff.
    Stan P.
    Lenox, MA
  • "The Install crew was great & very friendly" Read Full Testimonial

    Karen S. of Pittsfield, MA

    Customer Testimonial

              The Install crew was great & very friendly.Appreciated that Craig showed the best of the best but also let you know the minimum and maximum effectiveness if the system
    Karen S.
    Pittsfield, MA
  • "Craig was polite and answered all of my questions without attitude." Read Full Testimonial

    Annette H. of Feeding Hills, MA

    Customer Testimonial

              Craig was polite and answered all of my questions without attitude.
    Annette H.
    Feeding Hills, MA
  • "Thank you so much, Craig, for all the time you spent with me figuring out the problem with moisture in my..." Read Full Testimonial

    Jane T. of West Springfield, MA

    Customer Testimonial

              "Thank you so much, Craig, for all the time you spent with me figuring out the problem with moisture in my cellar. I feel bad that you came all this way and generated a possible solution to my problem without creating any business for yourself. Only a very honest person would do that and for your integrity, I thank you! I am grateful for the graphic illustration you created to help me put the pieces together. You made the configuration very clear and I am going to get to it as soon as the bushes get trimmed. Again, Craig, thank you so much. You are appreciated!"Jane
    Jane T.
    West Springfield, MA
  • "The workers were very cordial and friendly." Read Full Testimonial

    Noach K. of Longmeadow, MA

    Customer Testimonial

              My first impression of the job was that it was done professionally. The workers were very cordial and friendly. They answered my questions. The office was also very friendly. Craig was very friendly and explained things clearly. The cleanup was definitely satisfactory. When I received the materials and the book it appeared that they were going to do a thorough job. Craig Leader was very clear, friendly, and accommodating.
    Noach K.
    Longmeadow, MA
  • "I was so pleased with the company." Read Full Testimonial

    Connie O. of Longmeadow, MA

    Customer Testimonial

              I feel quite secure with the UltraSump Battery Backup System. I was so pleased with the company.
    Connie O.
    Longmeadow, MA
  • "I felt confident in your expertise and presentation." Read Full Testimonial

    Kathy M. of Williamstown MA 01267, MA

    Customer Testimonial

              The proposal was thorough, and I received ready response to questions. I felt confident in your expertise and presentation.
    Kathy M.
    Williamstown MA 01267, MA
  • "I'm very satisfied." Read Full Testimonial

    Debbie D. of Feeding Hills, MA

    Customer Testimonial

              Job was done quickly. I was expecting about a four day job, but it was done in one and a half. Clean-up was great. There was nothing leftover to pick up and nothing noticeable through the yard. Very efficient and well-prepared. The office staff was very helpful, patient and knowledgeable. Craig was excellent. I'm very satisfied.
    Debbie D.
    Feeding Hills, MA

Videos from projects I was involved with:

Crawl Space Humidity: Causes and Solutions|...
In this episode of Ask the Expert, Craig helps a Worcester, MA customer understand the main concerns... Watch Video
Related Videos
Photo galleries from jobs I've worked on:

Case Studies I've worked on:

Before and after photos from jobs I've worked on:
  • Damp Basement in New Braintree, MA
    Before
    Damp Basement in New Braintree, MA
    After

    This New Braintree homeowner has a cinder block wall basement that was always damp or wet, and wanted to have a drainage system installed to solve the problem. We resolved their issue by installing our Triple Safe WaterGuard system, which eliminates any future water damage in their basement.

Company news I'd like to share with you:

  • Leader Basement Systems Giving Back To The Community...
    Leader Basement Systems Giving Back To The Community...
    Thursday, Jan 11th, 2018
    Read full article

our service area

Proudly serving Massachusetts - including Worcester, Springfield & Amherst for over 12 years.

We serve the following areas

Our Locations:

Leader Basement Systems
143 Greenland Road
Suite 3
Sterling, MA 01564
1-978-248-0137